Refund and cancellation policy

Cancelling Premium

• You can cancel at any time from your account page, with no cancellation fee.
• Premium stays active until the end of the month or year you've already paid for. It isn't renewed after that, and you won't be charged again.
• When Premium ends, your account returns to the free plan. Your presentations stay in your account.

Refunds

• Within 7 days of a payment: if Premium isn't right for you, write to us within 7 days of being charged, for a new subscription or a renewal, and we'll refund that payment in full, provided you haven't created or completed a presentation with Premium since that payment.
• Billing errors: if you were charged twice, charged after cancelling, or charged the wrong amount, we'll refund the incorrect charge whenever you tell us.
• Service problems: if a fault on our side stopped you using Premium for a significant part of a period you paid for, write to us and we'll offer a fair partial refund or credit.
• Outside these cases, payments for a period that has started aren't refunded, including for the unused part of a month or year after you cancel.
• We don't refund accounts suspended for breaking our terms.

How to ask for a refund

Email hello@arcdeck.ai from the address on your account, with the date and amount of the payment. We reply within 2 business days. Approved refunds go back to the card or account you paid with, through our payment processor Stripe, and usually arrive within 5–10 business days, depending on your bank.

Prices are in US dollars (US$19.99 a month or US$179.88 a year). We refund the amount we charged in US dollars; if your bank converted the payment, the amount you receive back may differ slightly because of exchange rates or bank fees, which we don't control.

Delivery

Arcdeck is an online service: nothing is shipped. Premium is delivered digitally and starts as soon as your payment is confirmed, usually within a minute. If your account doesn't show Premium after paying, email hello@arcdeck.ai and we'll fix it.

Contact

Arcdeck is operated by [Legal name of the business or owner], [Street address, City, State PIN, India]. Questions about payments or refunds: hello@arcdeck.ai. If you're not satisfied with our answer, you can contact our grievance officer, [Grievance officer's name], at hello@arcdeck.ai.